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Harness your voice to achieve results that matter

We use our voices every day. It orders your first coffee of the day, tells jokes, supports people when they are most at need, makes lifelong commitments to people and raises children as well of course manages and converses with clients and stakeholders to fulfil your role as an internal auditor. But, for something we use so frequently and for something that is so key to the success and fulfilment of our lives, just how often do we actively think about the human voice and choose how we want to use it? And does it matter?

Research shows us that you can be as brilliant at your job as you like, but unless you are an effective communicator then your credibility and effectiveness will be vastly diminished. There is a real correlation between how people use their voice and their popularity and credibility. Behavioural consultants Science Of People conducted research that showed a difference between Ted Talks with the most views and those with fewer. They noticed that speakers of the most popular Ted Talks used 30.5% more vocal variety than those with fewer views. Other research conducted gave a survey group voice clips and asked an open question around their response to it. The results showed that the quality of the speaker’s voice mattered twice as much as the content, with 23% of surveyed listeners commenting on the speaker’s quality of voice and only 11% commenting on content. Whilst both those pieces of research highlight just how important our voice is, it also goes hand in hand with what we say. This course will enhance your understanding of the instrument of the human voice and how to use it, as well as enable you to consider what language you choose to employ and why it might help congruently communicate your messages.

What will I learn?

The course will focus on the voice and its various components, as well as explore the choice and use of language.

After completing this course, you will be able to:

communicate messages congruently to enhance and deepen relationships with clients and stakeholders
understand the relationship between your body and voice to increase your credibility and ability to engage others, increasing the likelihood agreed actions and recommendations are implemented
use language with more awareness.

Who should do the course?

internal auditors conducting engagements: This course will help you converse better with clients and stakeholders
more senior internal auditors: You may want a refresher or a different perspective on how to use your voice more effectively to converse with people.

What will I do?

The course comprises two modules and a quiz. After you have completed these three elements, including attaining 80% on the quiz, you will be able to download your certificate of completion.

You have 90 days to complete the course; however, it shouldn’t take you more than two hours to complete.

Technical requirements

The course is online so you will need access to an internet-enabled device. The course consists of video, audio, and written material so you will need a device that can display multimedia material. The material is responsive so displays well on any device. However, you will need a laptop or PC with a mouse to complete some of the quiz questions.